December 28, 2011
A local business has informed our BBB that an F-rated company, US Telecom (aka UST Development, Inc.) based in Ontario, CA is soliciting in our region. US Telecom has a history of sending fraudulent invoices to businesses for ‘maintenance warranties’ in the amount of $175.00 to $350.00. See below for an example of the solicitation. These invoices are solicitations for business, not an actual bill. You are not obligated to pay this amount to US Telecom/UST Development, Inc. This company has had 139 complaints filed in the past year, and many have gone unanswered. Per Title 29, United States Code, Section 3001, it is illegal to mail a solicitation in the form of an invoice, bill, or statement of account due unless it conspicuously bears a notice on its face that it is, in fact, merely a solicitation.
April 10, 2012 Update: We have received multiple calls from businesses across the nation who report that the $425.00 solicitation invoices they have received show US Telecom's return address has changed to: P.O. Box 970 La Verne, CA 91750-1970. As of 4/10/2012, the solicitation invoices still do NOT state anywhere that they are a solicitation for business, and the company has a total of 262 complaints filed against them.
BBB Recommendation: File a complaint with your state Attorney General as well as with your local US Postal Inspector. To find the Postal Inspector that services your area, visit this website.
To see further information about US Telecom/UST Development, Inc., see their BBB Business Review. If you have any questions about these invoices, feel free to contact our BBB at 509-455-4200 or email@example.com.