PINNACLE SECURITY of Utah Working Spokane Area
Company has an F rating with BBB
Your regional BBB has been receiving calls from Spokane area residents regarding their experiences with the above-mentioned company going door-to-door offering security system products. The problems they are reporting to BBB are questionable selling tactics aka high pressure sales where the reps won’t take NO for an answer, and continue pushing people to let them in, or to hear their pitch.
A recent scenario goes like this:
On Saturday 5/28 a young man wearing a blue knit shirt carrying a clipboard with the name Pinnacle on it rang my doorbell twice, and I did not answer. On Monday, 5/30 the same young man rang my door bell. I told him I would not open my door and he said "We are doing work here and I need to talk to the Homeowner" I said, “No” and he repeated himself 2 more times and finally left my porch. I saw him at the door of a neighbor. She (and another man) very loudly confronted the man outside her home and told him she was calling the Police and the BBB. She told him to get off her property and said "You say you are doing work in the neighborhood but when I asked you what work, you won’t answer."
BBB REVIEW HERE
BBB complaints reflect Advertising, Billing and Service issues.
If you have an unresolved issue concerning this company, we urge you to file formal complaints with BBB at: www.bbb.org as well as with your state Attorney General’s Office.