BBB reports on regional businesses now display letter grades ranging from A+ to F, making it easier and quicker for you to find and evaluate trustworthy businesses. This letter grade system replaces the former “satisfactory” or “unsatisfactory” wording.
The new system is based on information collected by BBB on businesses both accredited and non-accredited. Grades are calculated based on:
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A business’s complaint history with BBB, including the number and nature of complaints, and whether a business has demonstrated a good faith effort to resolve them;
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How long the business has been operating and whether it meets appropriate licensing and industry registration;
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Government actions related to marketplace activity;
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Truth in Advertising issues;
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Whether the business is BBB Accredited and has committed to BBB standards.
Click here for answers to frequently asked questions regarding the new rating system.
BBB Reports for Eastern Washington, North Idaho and Montana are available online and free of charge at www.spokane.bbb.org