FOR IMMEDIATE RELEASE:
November 23, 2011 – Spokane, WA
Better Business Bureau is warning businesses to beware of a new malicious e-mail that pretends to be from BBB about a complaint filed against the company. Many businesses across the US have reported receiving a suspicious e-mail from the address alert@bbb.org or services@bbb.org with the subject line “BBB Complaint Case #” followed by a nine-digit number. Both BBB Accredited and non-accredited businesses have been targeted.
The body of the e-mail claims that the company did not respond to a complaint filed by a consumer and includes a link to a page at www.bbb.org where the business can supposedly review the complaint.
If you are receiving this email, do not respond! This is a phishing scam using the name of the BBB. Do not click on the link that appears like a legitimate BBB website! It redirects you to caxehid.getfreehosting.co.uk. Please see a sample of the fraudulent email below:
From: alert@bbb.org [mailto:alert@bbb.org]
Sent: Wednesday, November 23, 2011 6:26 AM
To: --------------
Subject: Complaint # 22101311
Importance: High
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you.
The details of the consumer's concern are included on the reverse.
Please review this matter and advise us of your position. As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct. We encourage you to use our ONLINE COMPLAINT system to respond this complaint.
The following URL (website address) below will take you directly to this complaint and you will be able to enter your response directly on our website: http://www.bbb.org
Should you receive such an email, please disregard its message, and report any information received to BBB’s Scam Portal, and then delete it. If you have clicked on the link, immediately do a virus scan.