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The Naughty List
What is Naming Names about? Ethics and accountability. The Better Business Bureau seeks to advance marketplace trust by holding both BBB Accredited and non-accredited businesses accountable for their actions. Naming Names calls companies out by name for not answering consumer complaints during the previous month.
Greater Spokane Region
Riverbend Bordeaux
Go Green Sustainable Industries, LLC
AlumniClass.com
Camp Automotive, Inc.
Culligan
Little Loan Shoppe
Greenacres Motors, Inc.
Inland West Landscape Materials and Rock
Mobile Transport
Specialty Auto
Central WA
Irish Eyes Garden Seeds
Mountain Time Sports
Southeast WA
Cellular9OneOne
Eco Fresh Cleaning
Excalibur Auto Group
Kim A Ouren Attorney at Law
Shafer Motor Company
Shiraz Photography
North ID
Northwest Property Management
Specialty Recreation and Marine
Snake River Adventures
Jones Enterprises
Carlson's Used Cars
Western MT
Art and Ray Lock and Safe, Inc.
LDS-ART.com
Halo Heaven
Montana Custom Log Furniture
Monty's Auto Delivery
Western Montana Denture Center
Central MT
Best Rate Towing & Repair
Bozeman Watch Co.
Mile High Motors, LLC
Plain Green Loans
Taz Moving Systems, LLC
West Main Car Wash
Southeast MT
Chaney's Taxidermy
The Zoo Health Club
Northeast MT
J. Clinton Contract Services
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The Nice List
Our BBB offers customers the chance to write reviews about companies they’ve worked with. These are a few kind words we’ve seen about Accredited Businesses in the past month.
"We had replacement windows and sliding glass doors installed in our home in November 2011. Since this was a major investment for us we did a lot of research and shopping around. We decided on Billings Window and Door because Karen was extremely knowledgeable and patient in guiding us through the selection process. They also handle more than one brand which gave us several options. We are very happy with our selection and Bob did a great job of installing them. We plan to purchase a new front door next year and won't even shop around because of our positive experience with Billings Window and Door." –Dwile W.
Bulldog Rooter (Spokane, WA)
"I have been a customer of Bulldog Rooter for a few years now. I don't usually send in reviews for companies, so this is a first for me. I have had great service since the first time they came out to my home, which was in the late evening - and they didn't even charge extra for being after hours. They have ALWAYS been so honest with me and completly fair on their price. I am very impressed with the way the owner, Butch, handles every situation and makes sure that I am completly happy with the job done. Their prices are SO much better than the other plumbers that I have used in the past. You can't go wrong with calling Bulldog Rooter!" –Katrina M.
J & R Electronics (Rathdrum, ID)
“I had a great experience. I ordered a tablet and a few days later I decided I wanted a different model. I called and I was directed straight to a person which was a nice change and he was very helpful I was on the phone for less than a minute and my order was placed and shipped the same day. Awesome customer service I am very impressed. Already recommended the company to my family I will be shopping with them again.” –Natelie R. |
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Looking Forward… Tip for February
New Year’s Resolution: Lose Weight not Money
Losing weight is one of the most common New Year’s resolutions after the gluttony of the holiday season. If you’re pledging to lose some pounds this year by joining a gym, Better Business Bureau recommends asking the gym these 5 questions before signing on the dotted line.
Joining a health club can be a major purchase, so first check outwww.bbb.org/searchto see how your club rates. To date, BBB has received more than 6,600 complaints against gyms ranging everywhere from billing and collection issues to overall contract issues. We recommend asking the gym and yourself the following questions before signing up for a membership:
Five questions to ask the gym:
1. What are the terms of any introductory offers?Gyms often use special introductory offers to lure in new members. Just make sure you understand the terms and what the price will be once the introductory period is over.
2. Will my membership renew automatically? Many times people who joined a gym didn’t realize that their contract would renew automatically and that they would have to take specific steps to cancel their contract.
3. How can I get out of my contract? Getting out of a gym contract isn’t always as easy as getting into one, so make sure you understand what steps you would need to take to cancel your membership.
4. What happens if I move? Gyms have any number of different policies when it comes to how moving will affect your membership. It might depend on how far away you’re moving and if they have other locations nearby.
5. What happens if they go out of business? Ask the gym to explain what will happen to your money if they suddenly go out of business.
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What’s Shakin’ with Your BBB?
Did you know that we blog? Our resident bloggers, Holly Doering (BBB Editor) & Lance Trebesch (BBB Board Member) have a passion for educating consumers & businesses. Lance just wrote a fantastic blog about why they became BBB Accredited; here’s a snippet:
The Better Business Bureau and the Trust Factor
When you visit my site at TicketPrinting.com, you’ll see the BBB Accredited Business Seal featured prominently in the upper right hand corner of the page. We knew early on that, as a web-based business, we needed a way to communicate accountability. When you’re in ecommerce, you need to appear trustworthy from the moment your page loads. How could we prove to visitors that our company was trustworthy?
We became members of the Better Business Bureau.
No other organization so clearly demonstrates that a business maintains good standing in the community, and our community is all of North America. Membership indicates that a company is run with integrity and the intention to treat customers fairly. This membership assures customers that our company lives up to the highest ethical standards. If, somehow, we fail to achieve this goal, then the customer can inform the BBB, which will address the issue for them. While we’ve always been accountable to our customers, being accountable to the BBB demonstrates our intentions in a bigger way.
Of course, the BBB is more than a resource for consumers to gauge the trustworthiness of a business. They also offer businesses plenty of great incentives. Their blog and other links on their website provide us with plenty of great ideas for keeping our customers satisfied and maintaining our reputation. We especially like the new feature: customer reviews. This offers us yet another way to engage our customers in a dialog, which helps us improve our service, raise our standards, and create a positive buzz surrounding our business.
Read the rest at the BBB Blog center. |
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Clearing the Air
If there is a correction to make with any previous Naming Names releases or if there is an error that needs clarification or re-address, our policy is to post it and make it known in the next month’s Naming Names.
The following company was initially listed in November's Naming Names, but addressed the complaints in question:
Sacred Heart Medical Center (Spokane, WA) |