Naming Names - Naughty & Nice List

12/12/2011

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 The Naughty List
What is Naming Names about? Ethics and accountability. The Better Business Bureau seeks to advance marketplace trust by holding both BBB Accredited and non-accredited businesses accountable for their actions. Naming Names calls companies out by name for not answering consumer complaints.

Greater Spokane Region
1880 Western Wear
A-Framing
Camp Automotive, Inc.
Chet's Flowers, LLC.
Complete Upholsery
Econo Heat, Inc.
Evergreen Family Pet Shope, Inc.
Gamers Underground
Johnson Consulting
Joshua's Carpet Cleaning
JPI Worldwide Inc.
Lilaccityhauling.com
Mike Bley Construction
Mobile Transport
Mountain Gear, Inc.
Northwestern Trailways
SDS Realty
Specialty Auto
Spokane Fence, LLC
Suave Nails

Central WA
Ahtanum Auto
Johnston Research Group
Kesh Custom Tailoring
National Power Supply, Inc.
SCA Boots

Southeast WA
Cellular9OneOne
Charity Heating & Air Conditioning
Gold's Gym
Grandridge Dental
Joe Wallace Construction
Thrifty Car Sales
WSR

North ID
All American Homes, Inc.
C2M Sprinklers
CoiNuts
North Idaho Dermatology
Northwest Property Management
Sweet Streak Lingerie
Tim's Special Cut Meats, Inc.

Western MT
Bella Baby Company
Chidwick School of Fine Woodworking
LDS-ART.com
PEAK Health & Wellness Center
Schnauzer Mountain Miniature
Stellar Recovery, Inc.

Central MT
Blue Glass Enterprise, LLC.
Innovative Concrete Design, Inc.
Mile High Motors, LLC
Plain Green Loans
Rescue Geeks
Rob's Easy Auto Sales

Southeast MT
Staley's Tire and Automotive

The Nice List
Our BBB offers customers the chance to write reviews about companies they’ve worked with. These are a few kind words we’ve seen about Accredited Businesses in the past month.

White’s Boots (Spokane, WA)

“Exceptional customer service! Hand made right here in Spokane Wa. Unsurpassed quality, comfort and craftsmanship. Once you buy a pair, you have them forever. Like a fine wine, they get better with age. Thank you Whites Boots for keeping that American tradition.” –Jerry B.

Big Sky Collision (Billings, MT)

My wife was involved in an accident that required an extensive repair of a little more than $7000 and reqired the replacement of all of the metal on the drivers side of the vehicle. Having been in the retail automobile business for more than 30 years I am familiar with auto body repair. The repairs that were done were perfect and the paint match was also perfect. The staff and management at Big Sky made the repairs perfectly and on a timely basis. I would recommend them withour reservation.” -Fred M.

Selle Valley Construction (Ponderay, ID)

Selle Valley Construction just completed a kitchen remodel and and 800 sq. foot addition to our home and we are very pleased with the results as well as the workmanship and the professionalism displayed by the subcontractors that they used. We first met them at a Home Show in Sandpoint. My husband and I walked away from that first meeting feeling very confident in Scott and Barb and that feeling continued thru to the end of the project. They were open to suggestions and were very knowledgeable in areas where we didn't have a clue. We have and will continue to recommend them to anyone who ask us "who did the work on your house?" -Alan L.

Instant Tax Solutions (Post Falls, ID)

“In working with Instant Tax Solutions from the beginning to the end, all the interactions have been very professional. Shane was very respectful and very professional. During the whole process of dealing with my situation, I found Shane and his staff easy to work with and Shane was able to negotiate my tax liability to an amazing amount. I have no problem recommeding them because they were straight forward and they were able to make me feel comfortable to the point that they made dealing with the IRS comfortable. I can not Thank them enough.” –Gabriel R. 



Repeat Offenders
The following companies had 5 or more complaints closed in the month of November: 

Looking Forward... BBB Tip for January

BBB Business Advice for Tackling
Holiday Gift Returns

While most retailers love the holidays and the increased sales of the last quarter of each year, no one looks forward to the dreaded post-holiday gift returns. BBB is advising businesses to make sure that their return policies are simple and solid before tackling customer gift returns this holiday season:

Make sure the customer is aware of your policy. Display you policies at the checkout counter and on your website.

Provide gift receipts. Six out of ten shoppers say they include a gift receipt when giving a gift, so be sure to offer one at the time of purchase.

Encourage customers to return the merchandise unused, unworn or unwrapped. Everyone likes getting merchandise in its original package and by encouraging customers to return goods this way, you better your chances that the product can be resold.

Make online returns easy. Lay out the return rules clearly. Explain who pays for the return shipping, where the customer sends the return, and any forms or mailing labels you want them to use.

Stay calm and helpful. The holidays can be a stressful time for everyone and making returns is usually not high on the customer’s list of fun things to do. When working with a customer, always go into a return with a smile. If their experience is good, you may win over a new customer.

 What’s Shakin’ with Your BBB?

Our holiday gift to you this December: Our shiny, new Accredited Business Directory page! It’s faster, simpler, and definitely more fun now to find a trustworthy business to work with.

We encourage you to go to www.spokane.bbb.org, choose ‘Find An Accredited Business’, and play around. Search for a service you need, and narrow down to your neighbohood. Make sure to look for coupons from the business!


Clearing the Air
If there is a correction to make with any previous Naming Names releases or if there is an error that needs clarification or re-address, our policy is to post it and make it known in the next month’s Naming Names.

The following companies were initially listed in October’s Naming Names, but addressed the complaints in question:

 Naming Names summarizes our region’s complaints for the previous month. Businesses that are called out have either failed to answer consumer complaints filed with the BBB, or they have received a high volume of complaints. We encourage ethical business standards and hold both accredited and non-accredited businesses accountable.

If any Accredited Business does not comply with our standards, the BBB suspends Accreditation and sends their status to the Board of Directors for review. Corrections and clarifications to previous Naming Names are welcome. Please send any questions or comments to info@spokane.bbb.org.


 
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